Warranty & Return Information

QR I.D. Tags:

All of our QR I.D. Tags come with a lifetime guarantee. If you are unable to scan your QR I.D. Tag simply send an email to: support@petzinfo.com with your name, address, email & a photo of your damaged Tag (front & back). We will then contact you with instructions on how to redeem your replacement QR I.D. Tag. We only ask that you cover the cost of the return shipping.

We will accept returns on all PetzInfo QR I.D. Tags within 30 days of purchase. The item must be in original packaging and unused in order to receive a full refund for your product.

Protectors:

All protectors come with a 30 day warranty. If your protector becomes damaged (it rips, comes off, doesn't protect the QR I.D. Tag etc.) we will replace it FREE of charge. You must contact us within 30 days of purchase. We only ask that you cover the cost of the return shipping.

To get a replacement protector please contact us at support@petzinfo.com and supply us with your name, address, email & a photo of your damaged protector. We will then contact you with instructions on how to redeem your replacement protector pack. We only ask that you cover the cost of the return shipping.